My little moggy has been insured with More Than since November 2008. Until November 2016 I had never issued a claim. The cat was healthy and happy until she suddenly became very ill one morning and was rushed into emergency with a kidney blockage which had killed the kidney. This kidney was removed. She barely survived this surgery but has since made great progress. She has been diagnosed with Idiopathic hypercalcemia which is being managed with special diet and medication. A second calcium deposit had been building in the remaining kidney but with diet and medication it has slowed down the growth and will no doubt buy her a couple of more years on this earth. After the surgery, More Than increased our insurance premium from £125 per year to £507.96. MORE THAN DOUBLE. This cat has one kidney left. When that kidney goes she will die or have to be put down. NO other health issues, her biochemistry is normal. More Than have just issued my renewal quote and it is now £1,386.73! This is coming from a company who are no longer insuring this specific condition as they have paid out the full £8,000. It is clear the insurer increased the premium to unfairly profit from me or deter me from renewing. I have spoken to More Than today and they refuse to issue the details of the ruling or supporting documents. I am transparent with all my documentation which states my cat's biochemistry is normal. This is a five star defacto rated company (HOW??), who clearly push out or profit from longstanding customers who dare to claim. A ten percent increase would be deemed fair and reasonable but with More Than it's all about profit. More Than a disappointment!
Mixed Breed Cat