I'm trying to claim £400 vets fees less £99 excess, they have repeatedly asked same questions even though answers on claim form, have dealt with 4 different claims assistants who lack basic animal knowledge. They are trying to find/make up previous history although there isn't any and now inventing reasons for why they shouldn't pay (dog was in a fight which caused injury!!!!). Avoid like the plague never experienced such a terrible company. Complete con.