Put a claim in for my cat, was told I couldn't claim as he had once vomited two years ago, so that meant it was a continuing condition. I explained it was a separate incident, we found out the incident two years ago was a hairball and this incident was stress related, but they dug their heels in. Not the first time this has happened, my parents got a number of different reasons they wouldn't help with the cost of our dog's medication, none of which were legitimate. They don't listen, I had to explain myself across three different people who kept ignoring my points and just stating 'it's policy'. Avoid!