I have had a policy for a couple of years and really would not have bothered if I had read the reviews shown. I am now trying to get hold of them and they without doubt have the worst customer service I have ever known, they never answer the phone or communicate. By luck I have reason to make a change of credit card which is going to prompt me to cancel the policy.
They are a joke, if you don't believe any of the reviews, try getting hold of them by phone and after 15 mins you will give up! Beware they are rubbish and should be formally struck off.