Our 6 year old dog became very suddenly unwell and was referred to Fitzpatricks where a range of tests were undertaken and he spent a week there. He has an inflammatory condition of his brain and nervous system. his scans also picked up an abcess in his mouth it was recommended for him to have additional treatment. Which we knew would not be covered under the exclusions of the policy. However our £3500 claim has been refused as they are saying his illness a linked to the abscess, this is despite the registrar at Fitzpatricks arguing to the contrary that the two are not related. We have never made a claim before and have one of their more comprehensive policies.