I have been paying my policy for a few years and sadly 2 months back my beloved Benji (Bengal cat) got sick. They responded to my claim quickly but I have been left with a bill (mine was bigger than theirs when including the excess I already paid) that I am unable to pay at my vets as being a single working Mum I simply can't afford it. I paid £19 a month for nothing.. I'm absolutely besides myself with worry now as to how I'm going to pay my vet and this close to xmas 😢😢