Appalled by misinterpreted clinical details leading to only partial claims settlement. Don’t bother complaining - they are not regulated by FOS in the UK! They mislead you to believe that they are by sending a leaflet how to make a complaint, so you go ahead, write your complaint...only to be told that Vetsure are a broker! Underwritten by another company that is regulated in Gibraltar! Such a waste of time! Took us over two months!
Most annoying is that they don’t tell you about this aspect and give you wrong information, which to me sounds like should be illegal.
Domestic Short Hair