I have been with this company for two years and only just made a claim for the removal of a lump off my pointer dexter's chest.
the underwriters will not pay out for the claim as they say it was a pre existing condition
yes it was a pre existing condition but it was first noted over 2 years before I had taken the insurance out and no treatment was ever given so I thought that I would be covered by the companies promise which they seem to sell their polices on.
I insured both my dogs with them at over £28 each per month I feel that I have been totally misled by their policy statements and ripped off
I also recommended them to two of my friends
I'm afraid I will have to consult with the financial ombudsman on this one