I have insurance for my dog who is now 3years old recent unexplained limp. 1st call handler just wanted to spout about how much they pay for Crucial ligament injury. I only rang to ask for a continuation form for my vet, was told don't do that! rang again to ask another simple question and again was told don't do that. they then rang and spoke to my husband and demanded my work telephone number to speak to me, unfortunately I cannot speak on the phone at work. they refused to speak to him under data protection so his reply was sorry cannot give you that number ("under data protection) did eventually speak to a human being who was able to help. However am stuck with them as the dog will not be covered with this problem by anyone else!