Made our first claim in 10years! So difficult. We changed very 2 years ago, and after 5 weeks of having our claim form said they would not be processing the claim, as they hadn't had the records from the first vet
They apparently phoned this vet 3 times and had no reply, and told us they were not responsible for chasing up the records. They hadn't told us there was a problem. So we will now chase up the records. But so unhelpful! We wait to see what happens next