My 12 year old German shepherd fell ill on 1st may 2017. She passed away 8 hours later. I was insured with this company for about 9years. She died of gastric dialation ( turned stomach) which they said was not life threatening and then tried to blame the vet saying they said it was none threatening. Any excuse not to pay out.furthermore they took a further 2 payments off me. They are by far the worst insurance company I have ever had the misfortune of paying into. Must be on very good bonuses.Just glad none of my other pets are insured with them. Avoid at all costs. May sound good until it's time to pay out. Overall rating 0 out of 5.