I have heard bad things although in the past I have had only minor things to claim for as dental is not included. One of my cats is nearing 15 and I just cancelled as paying over £25 a month and knowing that there is a excess and I have still pay a % because of his age makes me realise insurance is a rip off whoever it is with. A friend said to me they are all a scam and I guess fear kept me insuring my cats just like boosters did.. but I have decided we are better of saving the money in another account than paying any company. Let's hope they let me cancel immediately! I remember when they were a good company and it seems they just like others find any excuse not to pay! Crazy world we live in!