Had a dog which unfortunately passed due to lymphoma. E &all have been a terrible company to deal with. They have such a bad reputation that my initial vets refused to deal with them due to their slow paying. I unfortunately footed the cost on my credit card which I I have only received payment in stages 4 months later and not in full.
I did see a specialist who dealt with the company direct, literally just received a call saying the company have not paid in full leaving me a further £140 to pay.
The cost to my credit card was over 3k in all which has incurred substantial interest. I would not recommend at all. I have since moved my other dogs to pet plan as they have a good reputation.