Last year had terrible claims experience with Purely Pets. This year, almost a repeat. They "Cancelled" my original claim apparently because they did not receive the claim paperwork, yet I had called them to check they had it three days before. The claim was mysteriously recreated a few days later, but now the 10 days wait is based on the recreated date not my original date. Also heard the same excuse as last year that their claims teams are really busy at the moment, etc. I would avoid this company at all costs if I had a choice.