Disgusting company! Stay well away. Our dog was diagnosed pyometra. Vets said, of course they'll pay for this condition. £1700 later claim goes in, 3 weeks later we chase up claim to find out its denied as its a pre-existing illness. Since when was needing an emergency hystoterectamy with no previous signs an existing illnes?!. Lady on the phone also said, you can try to dispute but I doubt it will work. How the hell does a customer service representative know that as a fact. Something isn't right here. Its theft. Cowboys! P.s. Check out their tax haven info. Charity my a***e, sir Philip green probably owns them.