We have had insurance for our lovely dog for the past 3 years with Animal Friends. Sadly, we had to have her put to sleep on Saturday due to severe arthritis. I called them to cancel the insurance today and they guy I spoke to didn't even say how sorry he was to here of her passing. He just said 'ok I will cancel the insurance, is there anything else I can help you with'. Now, to call themselves Animals Friends, you would have thought they would have had some compassion. We used to use Tesco Pet Insurance and all the people we spoke to there, to make claims etc were lovely.
Seems they only want the money and couldn't care less if your pet passes. Only used them because Tesco's premium doubled.I will not use them again when he have our next pet.