Have a 12 year old lab had an x ray last Jan and nothing was detected put down to possible allergy no treatment . 1 year later he was unwell took him to vet and was referred for ct scan with possible tumour ...insurance refusing to pay as said was related despite numerous calls from our vet saying it's not ...time is running out for my pet and I'm disgusted with the way we have been treated ...one min being told they paying ...then call to say they not over the last 4 weeks even have e mail from them confirming paying then half hour later call to say they not ...I will be taking this complaint further but it's too late for my dog I am sooooooo not happy ...would expect better from a company like tesco. Avoid distress and go elsewhere !