I have only just taken out this policy (for both my dogs) but so far am very happy with the cover offered, the ease of navigating the website, and communication from customer services. I also like the fact that there is no upper age limit for animals who are starting a new policy. This was an important factor for me as my older dog has just had her 8th birthday. I obviously can't comment on the actual claims process - hoping I won't need to make a claim for a long time!