Been with them for about 6 years for 3 cats. One cat needed ongoing treatment for a blood condition and initially DL paid up without a problem but suddenly ( and in my view STILL within the time limits of payouts ) told me they were stopping paying as I had reached my limit for that condition. I was sure this was incorrect but my complaints were basically ignored.

The problem is that two of my cats are 13 and I cannot find any other insurer who will insure cats over 9 (believe me, I have filled endless online applications and right at the end up comes the message that my cats are too old to be covered) DL appear to be the only company that will cover, so it's a little bit "between a rock and a hard place"