Customer service


I took out a policy for my cat a month ago, however to this date I am still waiting to be sent any documentation, be it by email or by post. Nine days ago, I phoned the company and queried the fact I hadn't yet received any policy documents; I was told there had been an error in my email address and that was the reason. I did point out at the time that they had my correct address so it could have been done by post or they could have phoned me, especially as they didn't have any problem taking the first month instalment by direct debit. As I am still waiting for the policy documentation, I phoned again today and they gave me the same exact reason as last time: "your email address was incorrect". I am extremely disappointed and annoyed with this company and I am now wondering how they will be dealing with a claim if I ever have to claim any money from them!!!!!!!!!!!


Leave a comment