This is the second time I have had to make a complaint at the time it takes for them to pay a claim. My dog was ill at the beginning of Dec and we are now mid Feb & still no payment. Also when they do pay, expect it to take another 5 days to "clear". It is truly appalling. I have tried to raise a complaint & even that is hard work. Vets will not deal with them directly & I now know why. Not worth the cheap initial premiums as they soon go up & their exclusions are also an issue.
Breed
Springer Spaniel
Species:
Dog
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I submitted my claim on 11th Jan and they acknowledge straight away. It is now March 6th and I am still waiting. Also I discovered that they had. Even charging me for three add on policies which I don't want or need. I am trying to get these refunded but. Im not sure how many years they have been taking them.
I submitted my claim on 11th Jan and they acknowledge straight away. It is now March 6th and I am still waiting. Also I discovered that they had. Even charging me for three add on policies which I don't want or need. I am trying to get these refunded but. Im not sure how many years they have been taking them.
Yes, truly a disgrace. Dreadful company to deal with. When I told my vets who my dog was insured with they said exactly the same thing. Claim submitted in May now July and nothing and cannot get any sense out of anyone.