I was unlucky enough to be bitten 13 o nths ago by a dog insured with this company. am still suffering from the effects of the hospital ad mittances, infection and related problems. They refuse to answer letters from my solicitor. It may be a cheap company with regards to prem iums but its whole demeanour and operatiin is cheap. Farbetter to go to a more reputable company and pay a little more. Maybe before getting near any pet you should enquire who its insurers are?? Time for intervention by the Ombudsman. Meantime, my advice is AVOID like the plague!!!