This company is the worst pet insurer and offers very little in financial recompense if your pet is ill. As soon as a condition comes to light, they rewrite the conditions to exclude that condition and your right to claim the following year (and with an old dog, it would be usual for the complaint to continue). What with the excesses and the small print in there ts and cs, don't expect to get much from this lot! the worst choice I have ever made!