I've insured two dogs from pups with DL one for 13 yrs and the other for nearly 16 years, with both pets we didn't claim on the insurance hardly ever my whippet who is now nearly sixteen, as for the last year needed treatment so we started claiming money back for vets bills well that didn't last long because now DL are holding money back, we paid £65 a month to DL for this one dog , then the renewal came through for this year 2017 for £73.36 a month although there now refusing to pay for his treatment, what a rip off Dl you should be ashamed of yourself , I would not recommend this firm to anyone. I am so annoyed I have cancelled my payments to them, but I'm annoyed the amount of money I have paid them over the years.