My pet recently died after an RTA. He was on lead right up to him being put into the van when I unclipped him.Something spooked him and jumped past me and out me out of the van

Animal 'Friends' have refused any payment for vet bills and death payment as he wasn't on lead at all times.

I thought this was a good company but absolutely not. AVOID at all costs. You may as well not be insured as they seem to avoid payouts at all costs