My 10 yr old westie had nasty ear infection for first time it was treated in 4 visits to the vet and cleared up.claim was
£358. I have just received payment less two lots of excess because animal friends have split the claim, less 35% because my dog is over 8 and charged £6.60 for postage and packing ? For what i have no idea ! After 3 years of paying in i have received £70 ! And they have excluded any treatment to her ears again. She has always been a fit and healthy dog but is ageing and no doubt will need vet treatment in the future but is that not why we pay for pet insurance and what Animal Friends advertise that they are there for to give you peace of mind ! I am going away in 4 weeks and now worried about leaving my dog in case she became ill. I do not have peace of mind that she is covered. Will need to find better cover but with a 10 yr old dog that may be difficult, any suggestions of better insurance companies ?