Used this company for my 2 dogs lifetime cover from 2011-2015, at which point l was told my spaniels now long term arthritis issue & meds would only be covered up to a total of £2,000 as a gesture of 'goodwill' and not at all after that as their underwriter had changed they didnt cover animals. If l hasnt been imminently due a baby l would have followed up with the ombudsman but frankly had bigger issues at that point. Now my dogs were all >8yrs old and the spaniels meds would not be covered by other companies anyway. The broker l used for my insurance said many others had been burned by them and the ombudsman would be very busy so l figured they would feel the wrath anyway. Shame as up to that point they had been good but dumping customers allegedly on lifetime cover is despicable, charlatans!
English Springer Spaniel