I have never had any problems with purely pets or ultimate as a company. All these comments regarding excesses, co-payments of 15% and admin fees for cancellation are no different from ANY insurance company! Purely pets have all their charges and fees stated up front before the policy is bought and if you have a query they are very helpful on the telephone. I don't understand why people are shocked at having to pay the excess etc. - this is the case with all types of insurance.
Breed
Mixed Breed Cat
Species:
Cat
Leave a comment
You must work for the company ,everyone seems to have a problem below your statement
Last year had terrible claims experience with Purely Pets. This year, almost a repeat. They "Cancelled" my original claim apparently because they did not receive the claim paperwork, yet I had called them to check they had it three days before. The claim was mysteriously recreated a few days later, but now the 10 days wait is based on the recreated date not my original date. Also heard the same excuse as last year that their claims teams are really busy at the moment, etc. I would avoid this company at all costs if I had a choice.
Last year had terrible claims experience with Purely Pets. This year, almost a repeat. They "Cancelled" my original claim apparently because they did not receive the claim paperwork, yet I had called them to check they had it three days before. The claim was mysteriously recreated a few days later, but now the 10 days wait is based on the recreated date not my original date. Also heard the same excuse as last year that their claims teams are really busy at the moment, etc. I would avoid this company at all costs if I had a choice.