Customer Service and communication is extremely poor. My premiums are up to date, I have paid out over £800 in vet fees, they have had my claim form 6 weeks and still no money. Poor excuse, after poor excuse, no resolution in sight. Going to involve the Financial Ombudsmen as enough is enough, quibbling over a discrepancy with the date of birth of a rescue dog, then wanting vet history from before we had him from his previous owner, anything to delay it. Happy to take the money though. Do not take this out.