Claim received by PP on 12 July. Was advised 10 working days to assess.
5 Aug, got email to say high volumes of claims and that they needed 20 more days (just days, not working days). Several phone calls later when i'm reminded of their high volumes of claims and i'm still waiting on a decision on 30 Aug.
Latest call handler tells me claims for 12 July being assessed now and she will email to ask them to prioritise mine.
Even if they do pay out (which seems unlikely given other reviews) I will not be using them again.
Welsh Springer Spaniel