Claim received by PP on 12 July. Was advised 10 working days to assess.
5 Aug, got email to say high volumes of claims and that they needed 20 more days (just days, not working days). Several phone calls later when i'm reminded of their high volumes of claims and i'm still waiting on a decision on 30 Aug.
Latest call handler tells me claims for 12 July being assessed now and she will email to ask them to prioritise mine.
Even if they do pay out (which seems unlikely given other reviews) I will not be using them again.
Breed
Welsh Springer Spaniel
Species:
Dog
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I am going through exactly the same issue. My claim was submitted in May and I am still waiting.
Service is shocking and will never be using again!
I hope your claim gets resolved.
After reading these reviews I'm seriously starting to panic as my claim is nearly 21/2 grand !!! So not exactly peanuts! Have tried to phone them just keep getting put on hold not heard by email yet and I borrowed the money to pay the over 3000 vet bill so need the money back. This is first time in 3 years I have made a claim and so worried they going to try and wriggle out of paying or make it so it is after my renewal due on 15th sept. Have you any advice with dealing with them?
After reading these reviews I'm seriously starting to panic as my claim is nearly 21/2 grand !!! So not exactly peanuts! Have tried to phone them just keep getting put on hold not heard by email yet and I borrowed the money to pay the over 3000 vet bill so need the money back. This is first time in 3 years I have made a claim and so worried they going to try and wriggle out of paying or make it so it is after my renewal due on 15th sept. Have you any advice with dealing with them?
Yes, exactly the same problem. I certainly would not recommend them to anyone else and if I could find another insurance company to cover my 12 year old, I would. I really have given up. The number of times they tell me they have not received the claim yet my vet sends via email.
Diabolical.
Exactly the same has happened to me. Been with them for years but only needed to claim recently and the service is disgusting. I find 10 working days always turns into 2 months. Now they are not even answering pone calls
I'm having the same run around, they have already refused payment saying that the claim was for a re occurring conditions that was 7 years ago, my vet has written to them saying its not, so I only hope and pray they pay, but I'm not holding my breath
Something clearly doesn't add up with the information being given to customers as my claim should have been settled by now, if they are upto 12 July claims because my claim was put through to PP at the end of June! On 5 August I was informed over the phone that they were currently processing claims for 20 June!! What next?