Just had a text message from Direct Line: "We acknowledge receipt of you pet claim form, which will be assessed over the next 9 weeks."

Simple surgery to remove a non malignant lump from two year old lab snout and and it needs a 9 week assessment to settle a £500 claim. The claim was submitted three days before the policy expired so maybe that's why they are dragging their heals. Why didn't I renew? Because they increased the premium by 75% despite no prior claims. Better deals out there to be found with other suppliers.

Also going to changing car and house insurance now. DirectLine needs to consider how they reward customer loyalty.

Don't buy a policy with them.