After being a dog owner for 12 years direct line is the worst insurance company I have been with. My one year old dog needed treatment which he got at the vet and I paid for on my card. When I sent the forms off they have told me it will take 8-10 weeks to review the claim. This is really useful if you can afford to be out of pocket for that long. They seem happy enough to take my money but not so happy to pay out. I've never seen a claim take this long before and this is the first time I have ever claimed with this pet.