Do not buy direct line pet insurance.


After being a dog owner for 12 years direct line is the worst insurance company I have been with. My one year old dog needed treatment which he got at the vet and I paid for on my card. When I sent the forms off they have told me it will take 8-10 weeks to review the claim. This is really useful if you can afford to be out of pocket for that long. They seem happy enough to take my money but not so happy to pay out. I've never seen a claim take this long before and this is the first time I have ever claimed with this pet.


Cocker Spaniel

Domestic Long Hair


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Posted: 18/08/2016

I have today posted a similar negative review. Absolutely disgraceful that they take so long to process claims. It rather makes a mockery of having pet insurance as you have to pay the bill up front and even if you have a vet that will accept payment direct from an insurance company , I don't think they would find that 7+ weeks is acceptable.