I would certainly not recommend this insurance company. Their renewal policy is very dubious.
After my first year the premium increased from £14.43 to £17.89. However, the direct debit claimed from my account was £22.77. After a phone call to them I was told it was the 'optional extras' I had been charged for! No request from me was needed to include these.
The very helpful lady then told me that she could offer me a special discount and reduce my premium to £14.67 per month for the same cover.
Really? So one phone call reduces my direct debit from £22.77 to £14.67 for exactly the same insurance cover.
Not sure I trust this company. Surely, they should be offering the very best policy, at the best price, without me having to complain first.
Small Mixed Breed (11 - 30 lbs)
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Had exactly the same on renewal....added the 'optional extras' as standard, when I queried why I was paying so much, they took the optional extras off. I have an on-going condition with my cat, so can't change to another provider...first claim....took forever...assured me that future claims would turnaround quicker....rubbish....still waiting for the money...DO NOT RECOMMEND
The optional benefits that are detailed in the policy wording? They removed them when you asked.
They offered a discount to save business? Think this is something most insurance companies do! Especially if you haven’t made any claims.
Can’t really see what they have done wrong.