Wont pay first claim


Had my dogs injection Feb 2014, health check all ok. Had him since 2010 with no issues. Took insurance with Pets at Home Jan 2014 and no issues until June 2015 when my dog couldn't get out of the car. Assumed he had pulled a muscle in his leg. No limping or yelping. Took him to Pets at Home vets who diagnosed Hip Dysplasia. Still not paid the vet 13 months later. Refused to pay suggesting that he didn't have his injection 2013 (as we seem to have missed it) and he therefore has medical history missing. Wont accept his medical history of 2014 gave him a clean bill of health. Still taking my money for premium cover. Every claim from now on will result in the same issue - missing injection, missing history, non payment.


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