After paying out almost £900 of vet bills in May '16. I am still waiting for this company to pay my costs. They have informed me that there have been significant claims of late, and will be bringing in more staff to deal with them.
I have never in all the time I've had pets had to wait for this length of time to receive payments. They have a tracking system that apparently you can keep an eye on any progress. I have to date been unable to find this on the web site. Do yourselves a favour - use a different insurance company