“I have been pleased with the level of customer service since Day One. The staff are friendly and very helpful. In the case of my pet, he was brought home as a puppy and unfortunately had to have a lot of treatment – quite unexpectedly. Claims were very forthcoming and I was never made to feel uneasy about making them. This was particularly helpful as life was stressful enough as it was. Thankfully, my puppy was responsive to treatment.

The administration – dealing with paperwork – is better than with previous insurers for previous pets. Sometimes payment is a little slow in getting to my bank, but I can understand that some times the workload they have must be greater than at other times.” – Jack’s Owner