Took months to review claim form


Due to "unexpectedly high amounts of claims forms being received", it has taken over two months from them acknowledging receipt of claims form to give a decision to pay out. The email I got saying they had received form said it would take ten working days. I have sent 3 separate claims forms which are all part of the same tail injury, hoping they would pay out in chunks as I wasn't sure how long it would go on for. I have now paid £2800 to the vets, Legal and General have agreed to pay out for first form(£1200) but other two have not been assessed yet. I think this wait is unacceptable for a large, well established company.


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