I have been waiting 2months, staff are rude, arogant, i think they have a excuse i think they are no going to pay out,as said if your dog breaks a leg it wont be covered if its injections are no up to date, i wish i had just saved the premium it would be a £1000, i have. A. £40 a month, its no right taking my money knowing i cant claim, as my dogs injections are no up to date, wish i had read small print,