Don't touch them. My dog's premium was increased from £30 per month to £53 per month. On top of this they told me they would no longer settle any claims for my dog's existing condition and then they would not settle my march claim saying it was outside the time limit although it wasn't. I wrote them a letter about a month ago but never had a reply,I have phoned them on two occasions and find them very rude and the message comes across TOUGH. Once again keep away.