I first insured with Animal Friends about 3 years ago, and have tried to claim recently. I chose a high end level of cover, and with a single claim limit of £2000, I felt comfortable with the cover. I was not aware of the "co-funding" clause, until pointed out by the vet. However as the treatment is £3,600, I was expecting to pay the extra over £2,000. It came as a bit of a shock that the nett result of the policy is that the single claim limit is in fact £2000 less the 35% co-funding, so the most I can expect is about £1300, less the excess. If you compare this true level with other companies, I think you will find that this is very poor value for money. I intend to take this all the way, as it is set out to mislead.