Like a lot of people here I insured my dog with M&S 10 years ago believing they were a reputable company. Admittedly I've made some claims as my dog has got older,some of them hefty, but I don't feel this warrants the £140 a month they're now asking for. Friends and fellow dog owners, many with old dogs, are aghast when I tell them. The annual renewal doesn't just go up a few pounds, it leaps up by £40 a time. It's disgraceful. I rang them and they told me it's because I've made claims. Is that legal? I'm going to investigate. Be warned, do NOT get caught up in M&S pet insurance, no matter how much you like their food!