Bella was vomitting and really ill at the end of January spending 3 days on a drip. Feb 2nd my claim was submitted via email by the Vet. On 15th was told that they had not received it so my Vet sent it again that day. I rang on 22nd to be told they could not find the Vets submission only my details. They then found it and the lovely girl I was dealing with went to have it approved by her supervisor. She rang me back and said I would be paid out in about 5 days. That is 11 days ago so I rang again. Waiting now for technical expert to assess it !! This is a joke - I have never claimed in 3 years and have 5 pets insured with them paying nearly £80 per month.