I have been with Animal Friends since Feb 22 2015. i claimed for my cat in July 2015 for around £200 ish give or take, they paid no problem.
This claim was for urinary issues as my cat was weeing blood.
On 21 dec 2015 my cat was weeing blood again only much worse. no wee in sight just blood. Vets did a number of tests and then x rayed him to discover 10 bladder stones...Ouch!!
once operated on he needed one night (13 hrs) of emergency care to keep him pain free and alive basically.
we submitted the claim to animal friends at £1500 roughly, and they happily paid £465 direct to vets but refused the remainder. Im currently going through the complaints procedure with intent of seeking help from ombudsman. I still have the outstanding bill to settle with my vets and this is causing me no end of stress and sleepless nights especially as he now has a hernia being removed this week due to post opp issue. another £158 i need to find.
Please stay away from this insurance company, nothing but a nightmare all round. worst Company ever. and shocking to speak to, no sympathy for you or your animal.
Domestic Short Hair