took out a lifetime policy and unfortunately my cat became ill with cancer and following treatment had to be euthanised just before Christmas. My vet submitted the claim for me, I then received a letter from Helpucover asking for all kinds of information about my cats history. I explained to them that it was an ex partners cat that I took on when he left the area and didnt have all the details they have asked for and couldnt provide them as I am no longer in contact with this ex. Why dont they tell you that this info is needed when taking out the policy? Only too happy to take my premiums but not so willing to pay out. I consider this money down the drain and would never recommend this bunch of cowboy rip off artists.