My poor dog has been ill in recent months, firstly with a digital cyst, than the removal of a non cancerous lump and then pancreatitis. Pets at Home Insurance wriggled out of paying every on one technicalties linked to pre-exisiting conditions They are out and out rogues who I am about to report to the Ombudsman. Their customer service is shocking. Waiting on hold for 40 minutes is fairly standard and the staff appear to be unqualified and fairly useless only providing generic information. You can never get through to an assessor or manager.