We have been with AXA for years to insure both our pets. The policy for the cat was about £350 a year, we have made 1 small claim for tooth removal when the cat was a kitten and have never claimed again over the 13 years! AXA sold their per insurance business to NCI and these people have just quoted me £974 to insure a cat who has had no claims over years.

We are lucky that she does not have any health issues, so I can cancel but I feel for those poor people who have pets with existing health problems as I no other insurance would cover existing conditions if they were to change the provider. This is disgusting way of treating customers, to say the least.