My cat was diagnosed with lymphoma 6 weeks ago a claim form was sent immediately, he passed about 2 weeks ago and stil they have not settled. I have rung and been told it's waiting to be looked at, one lady denied ever receiving my forms only 5 mins later saying oh yes actually we do have them. She said they will text you later this week to confirm settlement. I retrieved a text got excited but no it wasn't to confirm settling it simply says "we have received your form and will assess you claim in 5-10 days. Brilliant that's what I thought you were doing 6 week ago. Brilliant.