Unethical company. Economical with the truth


Insured my dog with this company online. Never received paper documents but thought that was normal as set up online. Went to claim and then discovered they had recorded dog's age as 4 months not 7 years and 4 months. They claimed I had input this through Go Compare and the business had come from them. Go Compare disputed this. I also heard their operative moaning about me and, after having informed me that they wee cancelling the policy over the date issue, I heard her saying she was going to record the reason for policy cancellation as cost of premiums. She thought she had my call on hold and didn't realise I could hear her. Unethical ccompany that is happy to take the money but then happy to lie and misrepresent to get out of paying the bill. Don't touch them with a barge pole. I'm going to the Ombudsman.


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Posted: 31/12/2015

To be fair to the company it later turned out that GoCompare had got it wrong and misadvised me. I must have input the year I was filling the form in instead of the dog's year of birth. Simple enough mistake. Take home message for me to check things more carefully but whilst other companies would have just adjusted the premium these guys chose to cancel the policy. I'm much more careful to chase up documents and check everything has been correctly recorded now and have a new insurer I'm very happy with as a result.