This company are awful. Huge delays on claims and fail to acknowledge correspondence. Their staff are far from helpful and I was left waiting almost 2 months for the vet to be paid due to sheer incompetence.
I have now had to make further claims and despite complaining last time, they haven't learned a thing and back to square 1!.
All sounds good with them on the surface, but when you need them, you certainly do not mean more!

All I can say is that I will never be insuring anything with MoreThan or any other RSA company if I can avoid them.