We had 2 dogs insured with them costing us £80 a month and have never claimed before. One of our dogs had to have an operation because of ingrowing eye lashes. We put in our claim form and it was refused their reason being we had taken her to the vets 13 months previously and she had been treated for conjunctivitis, our vet even wrote us a supportive letter but it made no difference. We have now cancelled both policies they will be getting no more money from us and I shall be warning all my family and friends about this shoddy company.